# Multicontrol

Canonical: https://collabwire.io/works/multicontrol

## Summary

Multicontrol is a CRM and ticket system for device service teams managing tickets, suppliers and distributed operational infrastructure.

## Built to solve

Operational work split across devices, tickets, suppliers and manual coordination.

## Domain

CRM + device service operations

## Role

Backend platform, operations tooling, integrations

## Output

Ticket workflows, supplier coordination, device-management backend

## Status

IN PRODUCTION

## Tags

SAAS, CRM, DEVICE SERVICE, TICKETS

## Problem

Field teams coordinated tickets, device status and supplier work through fragmented tools and manual handovers.

## System

A CRM and ticket platform for device service teams — tickets, device management, supplier coordination and distributed infrastructure visibility.

## Architecture

Backend platform with ticket workflows, device state tracking, supplier integration layer and ops-facing surfaces.

## Outcome

In production across operational teams — core ticket and device-management workflows running in live environments.

## Related services

- [operational-infrastructure](https://collabwire.io/services/operational-infrastructure)
- [backend-platforms](https://collabwire.io/services/backend-platforms)
- [autonomous-workflow-systems](https://collabwire.io/services/autonomous-workflow-systems)